Privacy Policy

Effective Date: October 2025

Trading Name: Glebewood House

Address: Glebewood House, Glebe Lane, Ratoath, County Meath, A85 TC92, Ireland

1. Introduction

Glebewood House ("we", "our", "us") respects your right to privacy and is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or otherwise interact with us.

By using our website or providing your information, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

Glebewood House, trading at Glebewood House, Glebe Lane, Ratoath, County Meath, Ireland.

For all data protection matters, you can contact us at:

3. Information We Collect

Contact details: name, email address, phone number, postal address.
Booking information: check-in/check-out dates, group size, special requests, payment status.
Communications: emails, messages, or enquiries you send us.
Payment information: processed securely by third-party payment providers (we do not store card details).
Marketing preferences: your consent to receive updates, offers, or newsletters.
Website usage data: IP address, browser type, device information, cookies, and analytics data.

4. How We Use Your Information

To manage and confirm your booking or enquiry.
To provide guest services and communicate before, during, and after your stay.
To comply with legal and regulatory obligations.
To improve our website, services, and customer experience.
To send marketing communications (only if you have consented).
To maintain internal records, accounting, and tax compliance.

5. Legal Basis for Processing

Contract: to perform our obligations relating to your booking or enquiry.
Legal Obligation: to comply with Irish tax, accounting, or accommodation regulations.
Legitimate Interest: to manage business operations and improve guest services.
Consent: for optional marketing, cookies, or third-party communications.

You may withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

6. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies may be:

Essential cookies: required for basic site functionality.
Analytical cookies: used to measure and improve performance.
Marketing cookies: used to deliver relevant advertising or social media features.

When you first visit our site, a cookie banner will request your consent for non-essential cookies. You can manage your preferences at any time in your browser settings.

For full details, see our Cookie Policy (to be linked when ready).

7. Data Retention

Booking and guest records: up to 7 years (for legal and tax purposes).
Marketing data: until you withdraw consent or unsubscribe.
Website analytics: typically retained for up to 26 months.

8. Data Sharing and Third Parties

We only share your personal data where necessary and lawful:

With booking platforms (e.g., Airbnb, Booking.com) to process reservations.
With payment processors to handle secure transactions.
With service providers such as cleaners, caterers, or maintenance staff when required for your stay.
With IT and hosting providers for website operation.
With public authorities when legally required.

All third-party processors are bound by confidentiality and data protection agreements compliant with GDPR.

9. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by:

Transfers to countries with adequate protection as recognised by the European Commission; or
Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Your Data Protection Rights

Under GDPR, you have the following rights:

Access: request a copy of your personal data.
Rectification: correct inaccuracies in your information.
Erasure ("Right to be Forgotten")
Restriction of processing
Data portability
Objection to processing (including marketing).
Withdraw consent at any time.

To exercise any of these rights, please contact us at glebewoodhouse@gmail.com.

You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland at www.dataprotection.ie.

11. Security of Your Data

We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access, alteration, or disclosure. This includes the use of secure hosting, SSL encryption, and restricted administrative access.

However, no internet transmission is 100% secure, and we cannot guarantee absolute protection.

12. Links to Other Websites

Our website may include links to third-party sites (e.g., Airbnb, social media, partner services). We are not responsible for their content or privacy practices. You are advised to review the privacy policies of any external sites you visit.

13. Children’s Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The most current version will always be available on our website with the date of last update clearly shown.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

John Carroll
Data Controller, Glebewood House
📍 Glebe Lane, Ratoath, County Meath, A85 TC92, Ireland